Refund policy
At Brushl, we stand behind our products. To keep returns fair for all customers, please review the requirements below before making a purchase.
Return Eligibility
Returns must be requested within 14 days of delivery and require prior approval from Brushl.
To qualify for a return, items must be unused, unopened, and in their original, undamaged packaging. Products that have been used, opened, altered, or returned without approval are not eligible for a refund.
To request a return, email contact@brushl.shop with your order number and reason for the return. If approved, we’ll send return instructions. Do not send an item back before receiving authorization.
Customers are responsible for return shipping costs unless the item was delivered damaged, defective, or incorrect.
European Union and EEA Customers
If you are a consumer located in the European Union or European Economic Area, you may have a legal right to cancel your order within 14 days of receiving it, without giving a reason.
To exercise this right, contact us at contact@brushl.shop within the 14-day period. You are responsible for return shipping costs unless we agree otherwise or the item was damaged, defective, or incorrect. This right may not apply to certain items, including personalized products or sealed items that are not suitable for return once opened.
Nothing in this policy limits any mandatory consumer rights that apply in your country.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, you must contact us within 7 days of delivery.
Please email contact@brushl.shop with:
• Your order number
• Clear photos of the item
• Photos of the original packaging, including any shipping damage
• A brief description of the issue
Keep the item and all original packaging until we have reviewed your claim. Claims submitted without sufficient documentation, after the 7-day period, or after the item has been discarded may not be eligible for a replacement or refund.
If the claim is approved, Brushl may offer a replacement, store credit, or refund, depending on availability and the nature of the issue.
Refunds
Once an authorized return is received and inspected, we’ll notify you of the outcome. Approved refunds are issued to the original payment method within 5–10 business days.
Original shipping fees are non-refundable, except when we confirm that an item was damaged, defective, or incorrect upon delivery.
Non-Returnable Items
The following items are not eligible for return or refund:
• Used or opened products
• Items returned without prior authorization
• Items damaged after delivery through misuse, improper handling, or normal wear
• Gift cards
• Final-sale items, where clearly identified at purchase
Contact Us
For return or refund assistance, please visit our Contact Us page or contact us directly:
Email: contact@brushl.shop
Phone: +1 (386) 243-0798